The Way We Say “Hello” Matters (Telephone Etiquettes)

In the global world of business, telephone etiquettes matter a lot, especially for job profiles like receptionist, marketing, telecalling, etc. Even though businesses are mostly conducted via internet but that doesn’t mean telephone conversation is an obsolete idea. 

Telephone was and will always be an integral part of office skill profiles where you have to handle different customers by making them feel well informed and appreciated. No matter whether you are an executive secretary or a front office receptionist, the following etiquettes will always help you to deal any kind of circumstances conveniently via telephone.

Clarity is at priority-

A picture can paint a thousand words but while attending a call always remember that the caller on the other end can only hear your voice. He/she cannot visualize your face or body language. Thus, it is important to speak with utmost clarity. A professional voice should be clear, smart and polite all the way.

Try not to make your tone sound artificial-

Always make sure to use your normal tone when it comes to a telephonic conversation. Artificial voice tone often seems humorous and false to the caller on the other side. Avoid loud voices as this may irritate others.

Kickoff the habit of munching or sipping when on a call-

Never munch or sip on anything while you are on a call. Such weird noises can disturb the flow of a conversation by frequent interruptions.

Etiquette of addressing a caller-

Address the caller by his or her title, for example- Good Morning Mr. Joseph or Good Afternoon Mrs. Gomes, etc. In the case of an unfamiliar caller, always ask for his/her identity in a polite way, for example, “May I know your good name? Or May I know whom I am speaking to?”

Patience is the fruit of success-
 

When responding to a professional call, be a patient listener. Always allow your client to speak his words first because in this case he takes the ace position. While taking a message, it is always a good approach to repeat the information back to the client. Before disconnecting the call, make it a point to verify the transcribed message for accuracy purposes.

Key To The Success Of Personality Development

Having an impressive persona certainly has an added advantage in the competitive corporate culture. It is essential to enhance the various traits of your personality and emerge as a winner amidst this immense competition.

As per the directives of experts, proper soft skill training certainly has a role to play in building your personality and enhances your image in the hardcore corporate sector. You would certainly want to grab attention with your functional skills and stand out as an iconic individual who can overcome every challenge.

Enhance your Persona with Emotional Intelligence

Where developing your personality is concerned, you can easily get in touch with professional soft skill trainers who will show you the pathway to success. These industry oriented trainers possess huge experience and deal with the various traits of offering training in a very precise way.  For instance, you can enhance your personality with a very effective method termed as emotional intelligence.

As per the emotional intelligence method, you are encouraged to study the psychology of others around. This is a very specialized technique and involves acute practice as per the prescribed methods.  A variety of human understanding of different issues are involved in this regard.

Build Your Attitude

Building a variety of attitudes and attributes also plays a pivotal role in personality development through soft skills training. Having a positive attitude before undertaking any kind of work is hugely important. It takes you a long way in achieving your dreams and touches the zenith of excellence.

 Develop Self Confidence

As per the suggestions of soft skills training experts, it is also quite important to develop your self confidence. A variety of group discussion sessions are held where you can participate and come out with a vociferous idea. These debates or group discussions allow you to speak about particular topics which certainly enhance the level of your personality.

Improving Communication Skills

Improving your communication skills in various languages also acts as a cornerstone to your success. If you are a good communicator, it is quite easy to win the hearts of others around you. You can create an immediate impression on the minds of your audience and have a concrete presence.

When all these skills, blend into your persona, it automatically reflects an all new stature of its own. You can stand out as a transformed individual who aspires for success all the time. 

The Etiquette of Introduction-Turn a Simple Greet into a Beautiful Moment

The way of introducing people is an art in itself. It also acts as a means of ensuring good etiquettes. A decent introduction can help people embark upon a great conversation which can in turn ease any discomfort or hesitation during a first time interaction. While making an introduction, the first thing to figure out is who should be introduced to whom on the basis of rank and authority. Once you have successfully figured this out, you can easily conduct an interesting greeting with a great conversation.

Wait for the right time-

When you are about to introduce people to each other, it is essential to get the timing right. Of course you will never want to spoil a meeting just by making a wrong introduction or by interrupting a smooth conversation just to get over the details.

If you find yourself in a situation where you are interacting with two people who don’t know each other, try to introduce the unknown individuals as soon as possible. After the introduction, you should always attempt to bring both of them in the comfort zone of interaction. The perfect approach would be to get involved in a common topic of interest. This will keep away all awkward conditions without the hit of boredom.

Avoid introducing any individual to people who are involved in a serious conversation. For example, you might have to introduce a person to your boss who is extremely busy discussing on some major issues. To avoid any kind of hard hits from your boss, it is better to be patient and wait until the discussion reaches its end.

Figuring out the person who have got a higher rank in social & business settings-

The rule is that the person with lesser rank is introduced to the individual with higher rank. Now when it comes to an introduction, gender takes the ace position. Generally in a social gathering, women take the priority over men unless the male is considerably older than the female. After gender, age is a factor that decides priority. In other words, the younger individual is generally introduced to the older one. When the same thing occurs in a business setting, position determines the authority.

The correct art of making formal & informal introductions-

Generally formal introductions are made either on a work place or on a business party. While making formal greetings it is essential to address with both the first and last name of a person. Also try to use sober phrases such as “I would like to introduce Mr. X” or “Have you met Mr. X” and many alike.
The reverse is the case when you put yourself in a casual setting with informal introductions. Here you can address the introducers directly with their first names. Such a setting allows you to bother less about sober phrases and other formal etiquettes.